The policies and procedures documented here cover a range of issues relevant to existing and potential students.


Eastleigh College has a comprehensive Admissions Policy.

Admissions Policy - full document


Any student who disagrees with an assessment decision should discuss this with their lecturer or assessor as soon as they can. The student should be supported and given full feedback so that the student understands the basis upon which the assessment was made and how they can improve their assessment. If it is appropriate the lecturer or assessor could provide an additional opportunity for assessment. If the student is still dissatisfied they should then take their appeal to the Internal Verifier for that programme.

Appeals Procedure - full document


Eastleigh College takes its child protection responsibilities very seriously, as outlined in our Safeguarding Policy.

Safeguarding Policy - full document 


The College will respond promptly if you let us know when we do not meet your needs or keep our promises. In the first instance, you should discuss your concerns with your tutor.

If this is not appropriate, you should write to: Vice Principal - Curriculum & Quality, Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire, SO50 5FS

Customer Complaint Feedback Procedure - full document 

Course Refund

It is College policy to make refunds only in certain circumstances and when payment has been confirmed.

Course Refund Policy - full document 

Equality & Diversity

In accordance with the core values of the governing body, the Equality & Diversity Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity.

The College welcomes variety, and seeks to ensure individual talents are utilised and valued. The College wishes to create a culture where mutual trust and respect are the foundation for working relationships between staff and students.

Equality & Diversity Policy - full document

Gender Pay Gap Report - full document

Learner Support

In accordance with the core values of the governing body, the Learner Support Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity.

Learner Support Policy - full document


This procedure has been produced in accordance with: AQA, CCEA, City & Guilds, Edexcel, OCR and WJEC Plagiarism in Examinations Guidance for Teachers/Assessors. The complete guidance note can be found on the Joint Council Website:

Assessment Malpractice Procedure - plagiarism extract

Learner Code of Conduct & Disciplinary  

Learners must:

  • Commit to the College’s workplace values of professionalism, ambition, respectfulness and resilience. These values underpin the expected and industry standard levels of commitment, behaviour and progress required by the College. These expectations are required in and around College centres, when on College business, undertaking work experience or excursions. This also relates to incidents, inside or outside of College, that are deemed to bring the College into disrepute.

  • Follow and adhere to all Eastleigh College’s Health & Safety and Emergency Procedures.

  • Follow and adhere to all Eastleigh College’s policies and procedures, including, and in particular, examination codes of conduct set out by the awarding bodies.

  • Wear lanyards and display ID when on any Eastleigh College premises.

  • Adhere to the College’s No Smoking and Vaping Policy and only smoke in the permitted areas.

  • Adhere to the classroom and workshop behaviours and standards as outlined in Appendix 1.

Learner Code of Conduct & Disciplinary Procedure - full document

Promoting British Values

Eastleigh College recognises the multi-cultural, multi faith and ever-changing nature of the United Kingdom. It also understands the vital role it has in ensuring that groups or individuals within the college or whose learning is facilitated by one of our sub-contractors are not subjected to intimidation or radicalisation by those wishing to unduly, or illegally, influence them.

It follows equal opportunities guidance which guarantees that there will be no discrimination against any individual or group, regardless of faith, ethnicity, gender, sexuality, political or financial status, or similar.

The College embraces the belief that at the heart of a modern multi-cultural and multi-faith community is the acceptance of key British values which it is its responsibility to promote. In doing so, our learners will be able to grow as individuals and citizens in the community in which they live. These four basic British Values were first set out by the government in the ‘Prevent’ strategy in 2011:

  • Democracy
  • The rule of law
  • Individual liberty
  • Mutual respect and tolerance of those of different faiths and beliefs

The College seeks to create an environment that:

  • Enables students to become valuable and rounded members of society who treat others with respect and tolerance, regardless of background
  • Celebrates difference and promote diversity
  • Encourages an understanding of the difficulties other cultures face where such values are not respected.

All of our partners work under similar policies adapted for their own delivery methods. Further details can be requested from your training provider or by contacting the Head of Partnerships at Eastleigh College.

Environmental & Sustainability

The College is committed to the principle and practice of environmental protection and sustainable development, with a focus on continuing improvement and reducing pollution. The College will seek to improve its environmental performance in the areas of academic programmes, infrastructure and operations, communications and facilities.

Environmental & Sustainability Policy - full document

Student Protection 

All classroom based Higher Education provision delivered at Eastleigh College is franchised through the University of Portsmouth. Therefore, Higher Education students are protected by the Universities Student Protection Plan which is linked below. Student Protection Plans are written to comply with Office for student requirements.

Student Protection Plan - full document

Learner Travel to College

Eastleigh College encourages learners to use sustainable and environmentally friendly means of travel to and from college. 

Learner Travel to College Policy - full document

Union Facility Time

Trade Union Facility Time Regulations 2019

External Speaker Policy

Eastleigh College is committed to creating an environment where everyone is treated with dignity and respect and where diversity is valued. This policy outlines the procedures relating to events involving the use of external speakers regardless of who is organising them.

Read the full document here.

Whistleblowing Procedure

Read the full document here.