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The policies and procedures documented here cover a range of issues relevant to existing and potential students.

16-19 Tuition Fund Statement

Eastleigh College is committed to ensuring that all learners on a full-time study programme who have not achieved grade 4 or 5 in English and/or maths by age 16 has the opportunity to access small group tuition to boost their opportunity for success on their chosen qualification.

16-19 Tuition Fund Statement - full document

Access & Participation Scheme

The College is committed to launching successful careers, and supporting business prosperity and strong communities through excellence and opportunity in technical and professional education, training and apprenticeships.

Access & Participation Scheme - full document

Admissions & Learner Recruitment Policy

Eastleigh College has a comprehensive Admissions Policy.

Admissions & Learner Recruitment Policy - full document

Application Process


Any student who disagrees with an assessment decision should discuss this with their lecturer or assessor as soon as they can. The student should be supported and given full feedback so that the student understands the basis upon which the assessment was made and how they can improve their assessment. If it is appropriate the lecturer or assessor could provide an additional opportunity for assessment. If the student is still dissatisfied they should then take their appeal to the Internal Verifier for that programme.

Appeals Procedure - full document

Assessment and Marking

This detail is incorporated within the Assessment and IQA Handbook. This must be read in conjunction with the Awarding Organisation Criteria.

Assessment and IQA Handbook - full document

Assessment Malpractice Procedure

This procedure covers all forms of malpractice including plagiarism.

Assessment Malpractice Procedure - full document

Bring Your Own Device

The aim of this policy is to outline what Eastleigh College owned data and services can be accessed by Eastleigh College staff and / or learners using personal devices. The policy highlights which devices are currently acceptable to use and the individual’s responsibility to ensure the secure upkeep of these devices.

The overall goal of this policy is to minimise Cyber Security risks by preventing Out of Manufacturer Support devices and Out of Support Operating Systems from accessing Eastleigh College data and services.

Bring Your Own Device (BYOD) Usage Policy - full document

College Values and FREDIE Policy

In accordance with the core values of the governing body, College Values and FREDIE Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity. The College welcomes variety, and seeks to ensure individual talents are utilised and valued. The College wishes to create a culture where mutual trust and respect are the foundation for working relationships between staff and students.

College Values and FREDIE Policy - full document 

Competition and Markets Authority (CMA) Statement & Procedure

The College has a responsibility to comply with consumer protection law because prospective and current learners have rights which are defined and protected by consumer legislation.

Competition and Marketing Authority (CMA) Statement & Procedure- full document 


The College will respond promptly if you let us know when we do not meet your needs or keep our promises. In the first instance, you should discuss your concerns with your tutor. If this is not appropriate, you should write to the Vice Principal (Quality, Compliance and Improvement), Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire SO50 5FS

Customer Complaint/Feedback Procedure - full document 

Course Refund Policy

It is College policy to make refunds only in certain circumstances and when payment has been confirmed.

Course Refund Policy - full document

Data Protection

Eastleigh College is committed to doing the right thing when it comes to how we collect, use and protect your personal data.

Privacy notices
Data Protection Policy May 2020- full document

Environment & Sustainability

The College is committed to the principle and practice of environmental protection and sustainable development, with a focus on continuing improvement and reducing pollution. The College will seek to improve its environmental performance in the areas of academic programmes, infrastructure and operations, communications and facilities.

Environmental & Sustainability Policy - full document

Exam and Assessment Results

A link to the College's performance tables can be found here

External Speaker Policy

Eastleigh College is committed to creating an environment where everyone is treated with dignity and respect and where diversity is valued. This policy outlines the procedures relating to events involving the use of external speakers regardless of who is organising them.

External Speaker Policy - full document

Financial Support for Learners

Access to support funds and financial support is key to the College’s strategic objectives and is central to the College’s continued promotion of the College Workplace values and Fairness, Respect, Equality, Diversity, Inclusion and Engagement (FREDIE). The financial support and assistance is designed to raise aspirations and assist those learners who may otherwise face challenges attending College and further training.

Financial Support for Learners Policy - full document

Gender Pay Gap Report 

In April 2021 Eastleigh College had a full review undertaken by the National Centre for Diversity (NCFD) which has led to a college wide action plan. This was led by the head of HR with representatives from across the college being identified to support the implementation of the developed action plan. The process identified that the College was an equal pay employer and that the salary scales are robust and transparent for each role.

Gender Pay Gap Report Submission March 2022 - full report

Health and Safety

This policy is in order to ensure, so far as is reasonably practicable, the health, safety and welfare of everyone using
any of our premises and acknowledging our duty of care to all learners, staff and anyone who could be affected by our activities.

Health and Safety Policy - full document

Learner Code of Conduct & Disciplinary

This code ensures learners are aware of the requirement to commit to the College’s workplace values, behave appropriately and adhere to all Eastleigh College’s health & safety, policies and procedures including examination codes of conduct set out by the awarding bodies.

Learner Code of Conduct & Disciplinary Procedure - full document

Learner Support

In accordance with the core values of the governing body, the Learner Support Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity.

Learner Support Policy - full document

Learner Travel to College

Eastleigh College encourages learners to use sustainable and environmentally friendly means of travel to and from college. 

Learner Travel to College Policy - full document

Promoting British Values

Eastleigh College recognises the multi-cultural, multi faith and ever-changing nature of the United Kingdom. It also understands the vital role it has in ensuring that groups or individuals within the college or whose learning is facilitated by one of our sub-contractors are not subjected to intimidation or radicalisation by those wishing to unduly, or illegally, influence them. The College follows equal opportunities guidance which guarantees that there will be no discrimination against any individual or group, regardless of faith, ethnicity, gender, sexuality, political or financial status, or similar.

Promoting British Values - full document

Risk Management

This risk management policy forms part of the College’s internal control and corporate governance arrangements. It sets out the College’s approach for managing risks throughout all areas of the College to enable it to maximise opportunities and minimise losses.

Risk Management Policy- full document


Eastleigh College takes its child protection responsibilities very seriously, as outlined in our Safeguarding Policy.

Safeguarding Policy - full document

Student Protection 

All classroom based Higher Education provision delivered at Eastleigh College is franchised through the University of Portsmouth. Therefore, Higher Education students are protected by the Universities Student Protection Plan which is linked below. Student Protection Plans are written to comply with Office for student requirements.
Student Protection Plan - full document


The Eastleigh College Strategy sets out the College’s ambitions for the period spanning 2020 to 2024. The strategy sets out the College’s priority specialisms and also the College mission, vision and values. The College will only sub-contract provision that is wholly aligned to our curriculum specialisms stated in our strategy. Provision that will be delivered in North Hampshire (defined as north of Andover, Winchester and Petersfield), Dorset, Wiltshire, Berkshire, Surrey and West Sussex is prioritised. However, the College recognises that the priority specialisms include digital skills, and blended online learning that may be delivered nationally in non-devolved regions.

The College sets high standards and has an expectation of excellence. As such all providers of training wishing to sub-contract with the College must have been subject to a direct inspection by Ofsted. Through direct inspection sub-contractors will have carefully considered how their intent meets specific employer and learner needs and have robust quality and improvement measures in place.

Eastleigh College will continue to decrease the reliance on the utilisation of its funding through sub-contractors in 2022/23. Sub-contractor utilisation will continue to be contracted on a limited basis, where delivery is aligned to the College strategy and specific employer, and learner needs.

Subcontracting Policy - full document

Union Facility Time

Publication of trade union facility time data usage submitted by organisations is required under the Trade Union (Facility Time Publication Requirements) Regulations 2017.

The Trade Union Facility Time Regulations Information for Eastleigh College

Website Accessibility

The College is always looking to improve the accessibility of this website and, as a public sector organisation, The College complies with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Accessibility Policy - full document

Whistleblowing Procedure

Under the Public Interest Disclosure Act 1998 (PIDA), which came into force at the end of 1998, “whistleblowers” are protected from victimisation and unfair dismissal.

Whistleblowing Procedure - full document