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The policies and procedures documented here cover a range of issues relevant to existing and potential students.


Eastleigh College has a comprehensive Admissions Policy.

Admissions Policy - full document


Any student who disagrees with an assessment decision should discuss this with their lecturer or assessor as soon as they can. The student should be supported and given full feedback so that the student understands the basis upon which the assessment was made and how they can improve their assessment. If it is appropriate the lecturer or assessor could provide an additional opportunity for assessment. If the student is still dissatisfied they should then take their appeal to the Internal Verifier for that programme.

Appeals Procedure - full document


Eastleigh College takes its child protection responsibilities very seriously, as outlined in our Safeguarding Policy.

Safeguarding Policy - full document 

16-19 Tuition Fund Statement 

Eastleigh College's 16-19 Tuition Fund Statement details our commitment to providing all learners on a full time study programme who haven't already achieved a grade 5 or above in English and maths by age 16 have the opportunity to access small group tuition to boost their opportunity for success on their chosen qualification.

16-19 Tuition Fund Statement - full document


The College will respond promptly if you let us know when we do not meet your needs or keep our promises. In the first instance, you should discuss your concerns with your tutor.

If this is not appropriate, you should write to: Vice Principal (Commercial & Customer Service), Eastleigh College, Chestnut Avenue, Eastleigh, Hampshire SO50 5FS

Customer Complaint/Feedback Procedure - full document 

Course Refund

It is College policy to make refunds only in certain circumstances and when payment has been confirmed.

Course Refund Policy - full document 

Equality & Diversity

In accordance with the core values of the governing body, the Equality & Diversity Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity.

The College welcomes variety, and seeks to ensure individual talents are utilised and valued. The College wishes to create a culture where mutual trust and respect are the foundation for working relationships between staff and students.

Equality & Diversity Policy - full document

Gender Pay Gap Report - full document

Learner Support

In accordance with the core values of the governing body, the Learner Support Policy will comply with the basic principles of ethics, legality, prudence, equality, safety, timeliness, fairness, transparency and simplicity.

Learner Support Policy - full document


This procedure has been produced in accordance with: AQA, CCEA, City & Guilds, Edexcel, OCR and WJEC Plagiarism in Examinations Guidance for Teachers/Assessors. The complete guidance note can be found on the Joint Council Website:

Assessment Malpractice Procedure - plagiarism extract

Learner Code of Conduct & Disciplinary  

This code ensures learners are aware of the requirement to commit to the College’s workplace values, behave appropriately and adhere to all Eastleigh College’s health & safety, policies and procedures including examination codes of conduct set out by the awarding bodies.

Learner Code of Conduct & Disciplinary Procedure - full document

Promoting British Values

Eastleigh College recognises the multi-cultural, multi faith and ever-changing nature of the United Kingdom. It also understands the vital role it has in ensuring that groups or individuals within the college or whose learning is facilitated by one of our sub-contractors are not subjected to intimidation or radicalisation by those wishing to unduly, or illegally, influence them.

The College follows equal opportunities guidance which guarantees that there will be no discrimination against any individual or group, regardless of faith, ethnicity, gender, sexuality, political or financial status, or similar.

Promoting British Values - full document

Environment & Sustainability

The College is committed to the principle and practice of environmental protection and sustainable development, with a focus on continuing improvement and reducing pollution. The College will seek to improve its environmental performance in the areas of academic programmes, infrastructure and operations, communications and facilities.

Environmental & Sustainability Policy - full document

Access & Participation Scheme

The College is commited to launching successful careers, and supporting business prosperity and strong communities through excellence and opportunity in technical and professional education, training and apprenticeships.

Access & Participation Scheme - full document

Student Protection 

All classroom based Higher Education provision delivered at Eastleigh College is franchised through the University of Portsmouth. Therefore, Higher Education students are protected by the Universities Student Protection Plan which is linked below. Student Protection Plans are written to comply with Office for student requirements.

Student Protection Plan - full document

Learner Travel to College

Eastleigh College encourages learners to use sustainable and environmentally friendly means of travel to and from college. 

Learner Travel to College Policy - full document

Union Facility Time

Trade Union Facility Time Regulations 2020

External Speaker Policy

Eastleigh College is committed to creating an environment where everyone is treated with dignity and respect and where diversity is valued. This policy outlines the procedures relating to events involving the use of external speakers regardless of who is organising them.

Read the full document here.

Whistleblowing Procedure

Read the full document here.