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College House Charter

College House promises to:

  • Provide a customer focused and safe living environment
  • Treat everyone fairly, with respect and courtesy such that the number of users making a complaint is no more than two in any one year
  • Respond promptly within three working days to enquiries and complaints
  • Respond to your emails and letters if they require a response within in three working days
  • Respond to your enquiries received via our website within three working days
  • Ensure all personal callers will be greeted by a member of staff, who will respond to their enquiry promptly
  • Provide students with an agreed individual learning programme with the first six weeks of the course
  • Set the module pass target rate in accreditation programmes for year 2017-18 at 100%
  • Provide information, advice and guidance to assist with student related personal and financial concerns
  • Provide regular feedback on students' work and progress
  • Offer all students a room for private discussion and a room with a telephone for private calls
  • Evaluate course performance annually and publish findings in course portfolio, and to provide this information to students and parents

College House's commitment to you is to do our best to work with you towards independence.

Performance Standards

College House Performance Standards for 2016-17

 

Performance STANDARD

Actual satisfaction level

Student satisfaction with course

98%

100%

Parent satisfaction

98%

100%

Self-assessment report

Outstanding grade

Outstanding grade

Pass rate for student accreditation programme

100%

100%

Complaints

No more than two in any one academic year

Zero complaints received in 2016-2017

 

Timeliness of Response

Performance target for responding to emails and letters within three working days (if they require a response) is set at 90% of customers satisfied that those emails or letters requiring a response received a response within three working days. Actual percentage of customers satisfied that emails and letters requiring a response received a response within three working days was 100%

Performance target for responding to enquiries and complaints within three working days is set at 90% of customers satisfied that their enquiries and complaints were responded to within three working days. Actual percentage of customers satisfied that their enquiries and complaints were responded to within three working days was 100%

Performance target for responding to enquiries received via our website within three working days is set at 90% of customers satisfied that their enquiries were responded to within three working days. Actual percentage of customers satisfied that their enquiries were responded to within three working days was 100%

Performance target for ensuring that all personal callers will be greeted quickly by a member of staff is set at 90% of customers were satisfied by how quickly they were met by a member of staff when they came to visit. Actual percentage of customers satisfied with how quickly they were met by a member of staff when they came to visit was 100%

Course Notice

Unfortunately this course is now full. Please select another date, if available, or click here to submit an enquiry. By doing so our admissions team can contact you if a place becomes available.