Coronavirus Update

Eastleigh College has moved to online learning, as such campuses are closed to the vast majority of learners. The College remains open (including over the Easter holiday period) for 16-18 learners of key workers, and those learners with an Education, Health and Care Plan (EHCP). However, for both categories, learners are asked to stay at home where it is safe to do so. Consistent with public health advice, learners and staff are asked to follow public health guidance and the steps outlined via the 'read more' button.

College House promises to:

  • Provide a customer focused and safe living environment
  • Treat everyone fairly, with respect and courtesy such that the number of users making a complaint is no more than two in any one year
  • Respond promptly within three working days to enquiries and complaints
  • Respond to your emails and letters, if they require a response, within in three working days
  • Respond to your enquiries received via our website within three working days
  • Ensure all personal callers will be greeted by a member of staff, who will respond to their enquiry promptly
  • Provide students with an agreed individual learning programme within the first six weeks of the course
  • Set the module pass target rate in accreditation programmes at 100%
  • Provide information, advice and guidance to assist with student related personal and financial concerns
  • Provide regular feedback on students' work and progress
  • Offer all students a room for private discussion and a room with a telephone for private calls
  • Evaluate course performance annually and publish the findings within a course portfolio, providing this information to students and parents
  • College House's commitment to you is to do our best to work with you towards independence.

Performance Standards

College House Performance Standards for 2017-18

 

Performance STANDARD

Actual satisfaction level

Student satisfaction with course

98%

100%

Self-assessment report

Outstanding grade

Outstanding grade

Pass rate for student accreditation programme

100%

100%

Complaints

No more than two in any one academic year

Zero complaints received in 2017-18

Timeliness of Response

Performance target for responding to emails and letters within three working days (if they require a response) is set at 95% of customers satisfied that those emails or letters requiring a response received a response within three working days. Actual percentage of customers satisfied that emails and letters requiring a response received a response within three working days was 100%

Performance target for responding to enquiries and complaints within three working days is set at 90% of customers satisfied that their enquiries and complaints were responded to within three working days. Actual percentage of customers satisfied that their enquiries and complaints were responded to within three working days was 100%

Performance target for responding to enquiries received via our website within three working days is set at 95% of customers satisfied that their enquiries were responded to within three working days. Actual percentage of customers satisfied that their enquiries were responded to within three working days was 100%

Performance target for ensuring that all personal callers will be greeted quickly by a member of staff is set at 95% of customers who were satisfied by how quickly they were met by a member of staff when they came to visit. Actual percentage of customers satisfied with how quickly they were met by a member of staff when they came to visit was 100%