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Winchester Science Centre are currently looking for people to join their Customer Services Team, to work weekends and school holidays. 

Role Purpose

As part of the Customer Service team, you will be supporting the admission, retail and catering side of the organisation. This includes serving customers, preparing food and serving drinks in an efficient and timely fashion to maintain a steady customer flow though the entrance, café and Science Shop.

Under the direction of Supervisors and the Head of Visitor Experience, you will be responsible for maintaining high standards of customer service, undertaking frequent checks of the exhibition and stocking the Science Shop and café. The role involves ensuring a respectable environment is maintained throughout the Centre. This includes cleaning of all public areas including the exhibits, picnic area and toilets as required.

Flexibility is essential as Winchester Science Centre relies on a small team of dedicated individuals working closely together to support and develop the organisation, so occasional additional support duties will be required in other areas of its business.

Person Specification

  • We would like the right person to have:
    • A flexible and hardworking attitude
    • A high attention to detail and ability to see the Centre through the customers eyes
    • The ability to work in a fast paced environment
    • The ability to take own initiative
  • It would be great if you also had:
    • Experience in a catering/café environment
    • Hygiene certificate(s)
    • Experience of cash handling

Key Responsibilities

  • Café
    • Providing timely and friendly service to customers
    • Basic food preparation, including toasting paninis and making light dishes such
    as nachos and jacket potatoes
    • Maintaining a clean and functional working environment in line with health and
    safety legislation at all times
  • Science Shop
    • Advising customers on purchases
    • Ensuring a smooth and efficient payment experience
    • Maintaining adequate stock levels within the shop, making sure these are in a
    well-dressed manner to maximise sales

Role Specifics

Weekday/Weekend Customer Services
Casual/zero hours

Working hours: Working hours will vary depending on the fluctuating needs of the business. A calendar of available shifts is circulated one month in advance and individuals can choose which shifts to accept.

Hours of work are usually 8.30am - 6pm, however various shifts will be available including weekdays, weekends and evenings. 

Salary:The charity’s hourly rates of pay for casual workers are £7.30 (aged 18-20), £9.25 (aged 21-22), £9.55 (aged 23+)

Application Process

If you feel like you’re the right person for the role, we’d love to hear from you and receive your application.
Please complete the editable PDF application form and send it, together with a cover letter, by email to lauraollis@winchestersciencecentre.org 

We will try to confirm receipt of every application and we’ll individually review your application as soon as possible.

If you need any information in a different format or would like to apply in an alternative way, please get in touch. Contact Laura using the address above, or to speak to Laura in person please call the office on 01962 863 791 to book a call back.

Have we caught your eye, but you’re still a little unsure? We welcome an informal discussion even if you are only considering applying for the role. Please do get in touch with Laura to arrange a brief informal and relaxed call with the CEO or one of the Senior Management Team.

Click here for the Application Form

What’s next?

If you’re successful in being shortlisted based on your application, we will arrange a time for you to swing by for a chat so we can get to know you
better, and for you to get to know the WSC family for yourself.
We know interviews can be quite daunting but we’re not here to catch you out - we just want to know what makes you brilliant, why you should be part of our growing family, and how you can support our charitable aims to make a difference. We can’t wait to meet you!

For more information, please use the following link: 

Job vacancy: Weekday/Weekend Customer Services | Winchester Science Centre