Skip to content Skip to menu


Job Title:   Membership Services Assistant

Reports to: Membership Manager


To support British Marine process and administer its memberships retain members into British Marine



The role will be:

·         34 hours, 5 days per week, with the potential for such other hours as may be required to fulfil the duties of the role.

·         It will be based at British Marine’s headquarters in Southampton with potential opportunity of hybrid working.



·         Good interpersonal skills: the ability to represent British Marine in a credible and professional manner

·         Good organisational skills

·         Team player with personal drive, initiative and discipline to work unsupervised

·         Strong time management skills

·         Excellent attention to detail

·         An understanding of the requirements of the membership function within a membership association (desirable)

·         Customer service experience (essential)

·         Strong communication skills (essential)

·         Computer literate with understanding of Microsoft packages (essential)

·         Experience of CRM systems, Dynamics (desirable)



Main duties of the role:

  • To administer member records and all associated administrative tasks including membership changes

·         To manage the member application and welcome process and seek efficiencies in the process, ensuring a positive and smooth welcome into British Marine

  • Respond to queries from members and staff regarding application criteria and process

·         To be aware of all British Marine services and benefits to confidently direct members to the correct service to benefit them

·         To work with the Membership Manager to maintain the benefits and services portfolio

·          To work with internal departments on membership queries

  • To assist at events and meetings, for example, working with the Membership Manager to plan, organise and run the members and exhibitor lounge at Southampton International Boat Show.
  • To understand all British Marine benefits and service and to disseminate this to both members and non-members
  • To work with the team on the Membership Renewal project
  • To handle customer queries (phone, website and email) in an efficient and effective manner and deliver exceptional customer service. This includes the membership hotline queries, website queries and the membership and information inbox.
  • Act as the lead “Complaint Investigator” for CoP breaches
  • To provide support to the wider membership services teams including training and technical.
  • To provide ad hoc administrative support on bespoke projects as and when required.



·         British Marine Staff

·         British Marine Members

·         Association Committee Members

·         Association Chairs

·         Members of the Marine trade who are not British Marine Members

·         Partners and stakeholders

·         Suppliers


Kitty Judd

Training & Events Executive
British Marine 

Tagus House, 9 Ocean Way, Southampton SO14 3TJ

Mobile: 07923 250650