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Job Title: Trainee Claims Handler
Target Start Date: October 2022
Contract Type: Fixed Term Contract October 2022 – October 2025 with opportunity to be promoted to a PI Handler on a permanent contract
Salary: Up to £24,000 depending on experience
Location: Gloucester OR Eastleigh
Work Level: 2

Trainee Claims Handler: We have a fantastic opportunity to join our Motor Claims Personal Injury Team, as a Trainee Claims Handler in our Gloucester or Eastleigh office.

As a Trainee Claims Handler you will be joining a professionally qualified and supportive team, working towards completing your own qualifications and developing the technical and non-technical skills to manage your own portfolio of personal injury claims. You will do this by completing a level 6 insurance apprenticeship, interlinked with our own development programme, achieving an Advanced Diploma in Insurance (ACII) qualification.

If you want to join a great company and are eager to further your own skills and knowledge through our detailed training and development approach, then we want to hear from you! If you are not fazed by a challenge, work hard to learn new things and are a keen team player, then this could be the opportunity for you.

As a Trainee Claims Handler you will be interested in the world and how it works, you will be unafraid to say that you “don’t know”, have the courage to learn difficult things, to be different and consider the consequences of your actions.  You will work hard to improve yourself and to support others.

Below are some of the key areas that a Trainee Claims Handler will be involved in: 

  • Responsible for handling a number of claims from the initial customer contact through to the settlement of the claim, with values of up to £25,000.
  • Understand the principles and practices of insurance through the completion of the Advanced CII Diploma.
  • Develop a thorough understanding of Ageas Motor Insurance products and Motor Claims handling processes, by providing first class customer service and cost control for first- and third-party claims.
  • Develop knowledge of the Motor Insurance and claims market, its main participants, the means by which income is generated via the claims process.
  • Develop influencing and negotiations skills to be used in a range of situations and scenarios.

What we are looking for in a Trainee Claims Handler:

  • Strong communication skills, both written and verbal (traditional and digital). Minimum Grade C at GCSE, or equivalent, for Maths and English
  • Ability to make decisions after considering all options.
  • A high level of curiosity.
  • Organised, with the ability to plan and prioritise.
  • The ability to resolve conflict should it arise.
  • Self-sufficient and takes the initiative.
  • Keen interest in self-development including undertaking the required professional qualifications.

At Ageas, we recognise that people have different backgrounds and that may have affected what you have achieved. Providing that you meet the above criteria, no previous experience is necessary. Ageas are interested in your potential and will take into consideration your individual circumstances.

Here are some of the benefits you can enjoy within the JOB.TITLE role based in OU.LOCATION: 

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

  • Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 31 days holiday (inc. bank holidays) and you can buy and sell days.
  • Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
  • Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
  • Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
  • Benefits for Them – Partner Life Assurance and Critical Illness cover
  • Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
  • Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.
  • Supporting you back to work - Return to work programme after maternity leave

About Ageas:
We’re one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, which is echoed in the service we provide to over four million customers.
As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, a Stonewall diversity champion and a Disability Confident Employer (which means interviews are guaranteed for applicants with a disability who meet the minimum role criteria). For more information please see Ageas Everyone.
Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.
To find out more about Ageas, see About Us.

Want to be part of a Winning Team? Come and join Ageas.