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What career opportunities can this lead to?

Learners can progress to level 4 in Business Administration or level 3, 4 or 5 in Management

What are the entry requirements?

There are no mandatory entry requirements for this apprenticeship framework. However,
employers are looking to attract applicants who have a keen interest in providing excellent
customer service and working as part of a team. They expect applicants to demonstrate a ''can
do'' attitude and have basic numeracy and literacy skills on which to build their customer
service skills.

What does this programme involve?

Learners will be required to complete four mandatory units:

-Deliver customer service
-Understand customers
-Principles of customer service
-Understand employer organisations
-Manage personal performance and development

Then choose from a wide variety of optional units to gain the full qualification

How is the programme taught and assessed?

Once you have enrolled onto the programme you will be assigned an assessor that will visit you in the workplace regularly. They will complete assessment plans and reviews with you to keep you on target. They will support you in the collection of the required evidence needed for your qualification through different assessment methods such as; professional discussion, observations, written questions, verbal questions, witness statements and any assignments.

What else do I need to know?

Whatever job role or sector a customer service apprentice might work in, they will be learning
and understanding the key concepts of customer service and how to apply customer service
knowledge and skills in the workplace.
For an intermediate apprentice these skills could involve communicating with customers,
building relationships with customers, resolving problems, promoting products and/or services,
using appropriate communication channels, keeping records, gathering customer feedback and
working in a team.

If you are a Levy paying employer, the cost of training will be funded through your digital account. If you are a non-levy paying employer you will pay 5% of the cost of training. For full details on fees, or for any other enquiries please contact or call 023 8091 1195.

Dates for the diary

Each year we hold various events which will give you the opportunity to find out more about our range of courses. For specific dates and times please see the events section of this website or telephone 023 8091 1195.

How do I apply?

''If you are hoping to undertake a workbased apprenticeship, please be aware that you will need to be employed in a relevant role in industry and your employer must agree to your training.

*Fees will apply if you are over 18. You may be eligible for fee support or a loan. To find out an accurate cost, based on your individual circumstances, please contact our Workforce Skills Advisors on 023 8091 1195.''

Course Code


Session Venue Starts Days Time Weeks Fees* 24+ Fees*
SCP2E Workplace Flexible Flexible Flexible Flexible You may be eligible for fee funding. Please enquire for details --Please call 023 8091 1195 Apply now

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need any further advice?

For full details on fees, or for any other enquiries please contact or call 023 8091 1195.

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Course Notice

Unfortunately this course is now full. Please select another date, if available, or click here to submit an enquiry. By doing so our admissions team can contact you if a place becomes available.