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What opportunities will this course give me?

The chance to enhance your knowledge, skills and behaviours within the customer service environment and delve deeper into your own learning and development.

After completion of the apprenticeship you may have the opportunity to upskill to Level 3 Customer Service Practitioner or Level 3 Team Leader (dependant on job role).

This course has multiple start dates:
• 17th September 2021
• 28th January 2022

What will I be learning?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Why is this course for me?

Your actions influence the customer experience and their satisfaction with your organisation. This course will support you in demonstrating excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You will look at areas to include;

• Meeting regulations and legislation
• Influencing skills
• Dealing with customer conflict and challenge
• Developing self

How will my learning be enhanced?

Our team of professionals will deliver the training with a blended approach to enhance learners knowledge, skills and behaviours to include;

• 1 day a month attendance at Eastleigh College
• Online weekly lessons via our digital delivery platforms
• Directed study with remote delivery support

Why is Eastleigh College my best choice?

You will be assigned to one of our friendly and supportive Success Coaches throughout the apprenticeship, who will be monitoring your progress and to work collaboratively with your employer to meet the required standards.

What do I need to sign up?

You will be required to have or achieve Level 1 English and Maths and given the opportunity undertake Level 2 English and Maths tests prior to completion of the Apprenticeship.

Is there anything else I need to know?

The apprenticeship is assessed independently at the end of your on programme of learning, this is called an End Point Assessment.

For the Level 2 Customer Service Practitioner, this comprises of:

• Apprentice Showcase
• Practical Observation
• Professional Discussion

For a full overview of the course and details of the funding available to cover the costs please contact the Apprenticeship Experts on 023 8091 1195. Alternatively please email experts@eastleigh.ac.uk.

Course Code

AAP152/CSP/STND

Course Options

Click an option below to see more details and to apply.

17/09/2021 - Apply Now

Venue

Workplace

Session code

SCP2A

Day

Fri

Time

09:00 – 13:00

Weeks

53

Fees

You may be eligible for fee funding - please enquire for details

24+: Please Enquire

26/01/2022 - Apply Now

Venue

Workplace

Session code

SCP2B

Day

Wed

Time

Weeks

53

Fees

You may be eligible for fee funding - please enquire for details

24+: Please Enquire

Session Venue Starts Days Time Weeks Fees* 24+ Fees*
SCP2A Workplace 17/09/2021 Fri 09:00 – 13:00 53 You may be eligible for fee funding - please enquire for details Please Enquire
SCP2B Workplace 26/01/2022 Wed 53 You may be eligible for fee funding - please enquire for details Please Enquire Apply now

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need some further advice?

For full details on fees, or for any other enquiries please contact experts@eastleigh.ac.uk or call 023 8091 1195.