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What opportunities will this course give me?

There are many common causes when it comes to challenging behaviour; possessing a sound, in depth understanding of these triggers can be of huge benefit for those working in healthcare, social care and education.

The purpose of our Level 2 certificate in Understanding Behaviour that Challenges is to teach students effective communication skills and de-escalation techniques. It is designed for any individual wanting to learn how to respond to situations where behaviour may arise that is challenging or difficult to diffuse.

The course is available fully funded, making it accessible to all. It unpicks what is meant by challenging behaviour and how different types of behaviour could manifest. You will be shown how behaviour can often be a form of expression or a symptom of something else, as well as different causes and coping strategies. Plus, you will gain an awareness of the various support services available and how to use incident reflection as a means to manage behaviour.

Why is this course for me?

VRQs are acknowledged nationally as professional qualifications; this course is especially relevant for parents, carers and professionals working in a range of sectors (including public services, health and social care).

The programme is delivered through distance learning and is suitable for both young and adult learners, either in or seeking employment. Full funding is available for learners who are unemployed at any age over 19, and those who are employed but over 23. Plus, Eastleigh also offers funding for those who already hold a level 2 award or higher.

You will become confident in:

●Understanding behaviour that challenges
●Understanding how to support positive behaviour
●Understanding the importance of effective communication and the management of behaviour that challenges
●Understanding the role of reflection and support for those involved in incidents of behaviour that challenges

You will work according to your own timeframe and circumstances at a pace that works for you. You will never be required to attend the College as you will be working through activities and information from a course notebook.

This flexible style of learning means that the programme is open to individuals from all walks of life.

How will my learning be enhanced?

When you first start the course, you will be given a set of detailed learning tools and materials; these will be yours to keep beyond your time with Eastleigh.

All successful students will finish the course with a nationally recognised Level 2 qualification. This will not only support future job applications, but can also be used to propel you into a higher education qualification.

Course Code


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Distance Learning

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You may be eligible for fee funding - please enquire for details

24+: Please Enquire

Session Venue Starts Days Time Weeks Fees* 24+ Fees*
UBCC2 Distance Learning Flexible Flexible Flexible Flexible You may be eligible for fee funding - please enquire for details Please Enquire Apply now

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need some further advice?

For full details on fees, or for any other enquiries please contact or call 023 8091 1195.