What opportunities will this course give me?
At the core of a truly successful business is a powerful customer service system.
Customer service is the life and soul of brand reputation; it is believed that 96% of unhappy customers dont ever complain instead, 91% of them simply will never come back. Those numbers are shocking, and can 100% be avoided.
In our Customer Service Knowledge (VRQ) online course, you will learn how to handle a businesss issues in a professional, courteous and meticulous manner, as well as the skills needed to implement this in all day-to-day tasks.
The programme is fully funded, and you will finish with a substantial boost in your personal and professional development, with an industry recognised qualification to enhance your CV.
Why is this course for me?
Successful completion of the programme will provide you with a VRQ: a widely recognised professional qualification, allowing you to vastly improve your knowledge, skills and understanding of specific areas of employment.
With the Customer Service Knowledge course, you will being proficient in:
• The principles of customer service and delivery
• How to understand customers
• Understanding employer organisations
• How to best handle complaints AND reduce your risk of them
• The tools needed to deliver exceptional customer service
• Meeting customer needs and providing a brilliant customer experience
The beauty of the distance learning aspect of the programme means that you can learn on your own terms and in your own time. There is no need to attend the College, and you will also have the option of completing paper based or online studying.
Plus, the course is available free of charge for most learners, making it truly accessible to all, whatever their personal or professional situation.
How will my learning be enhanced?
All students receive a full set of in-depth learner support materials on commencement of the programme; these will be yours to keep and use as an ongoing.
Youll finish the online programme with a nationally recognised Level 2 qualification: one that will both enhance your career prospects and your own confidence and awareness, placing you in a strong position for future roles and achievements.
Click an option below to see more details and to apply.
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Need some further advice?
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The rise in online courses helps people and businesses get back on their feet
As the coronavirus pandemic continues to impact on jobs and businesses, Eastleigh College has experienced an increase in demand for online courses, and we believe these digital, part time professional courses will be pivotal as individuals and employers get back on their feet as people upskill or retrain.
Ambitious strategy aims to create the best ‘new normal’ for college learners and staff
The Eastleigh College Board and Senior Management Team have launched an ambitious strategy for the period 2020-24 that sets out the College’s priorities to see more learners, be more successful, more often.