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What opportunities will this course give me?

At the core of a truly successful business is a powerful customer service system.

Customer service is the life and soul of brand reputation; it is believed that 96% of unhappy customers dont ever complain instead, 91% of them simply will never come back. Those numbers are shocking, and can 100% be avoided.

In our Customer Service Knowledge (VRQ) online course, you will learn how to handle a businesss issues in a professional, courteous and meticulous manner, as well as the skills needed to implement this in all day-to-day tasks.

The programme is fully funded, and you will finish with a substantial boost in your personal and professional development, with an industry recognised qualification to enhance your CV.

Why is this course for me?

Successful completion of the programme will provide you with a VRQ: a widely recognised professional qualification, allowing you to vastly improve your knowledge, skills and understanding of specific areas of employment.

With the Customer Service Knowledge course, you will being proficient in:

• The principles of customer service and delivery
• How to understand customers
• Understanding employer organisations
• How to best handle complaints AND reduce your risk of them
• The tools needed to deliver exceptional customer service
• Meeting customer needs and providing a brilliant customer experience

The beauty of the distance learning aspect of the programme means that you can learn on your own terms and in your own time. There is no need to attend the College, and you will also have the option of completing paper based or online studying.

Plus, the course is available free of charge for most learners, making it truly accessible to all, whatever their personal or professional situation.

How will my learning be enhanced?

All students receive a full set of in-depth learner support materials on commencement of the programme; these will be yours to keep and use as an ongoing.

Youll finish the online programme with a nationally recognised Level 2 qualification: one that will both enhance your career prospects and your own confidence and awareness, placing you in a strong position for future roles and achievements.

Course Code


Course Options

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Distance Learning

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You may be eligible for fee funding - please enquire for details

24+: Please Enquire

Session Venue Starts Days Time Weeks Fees* 24+ Fees*
CSTSV Distance Learning Flexible Flexible Flexible Flexible You may be eligible for fee funding - please enquire for details Please Enquire Apply now

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need some further advice?

For full details on fees, or for any other enquiries please contact or call 023 8091 1195.