Skip to content Skip to menu

What opportunities will this course give me?

The chance to enhance your knowledge, skills and behaviours within management and delve deeper into your own learning and development.

On completion, you can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years of management experience can apply for Chartered Manager status through the CMI.

This course will start on 7th January 2022.

What will I be learning?

An operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.

Why is this course for me?

As an operations/departmental manager you will manage a team and/or projects, and will be achieving operational or departmental goals and objectives, as part of the delivery of your organisations strategy. In this apprenticeship you will learn about how to manage projects more effectively and build a stronger understanding of key academic theories and principles. You will also look at areas such as:

• Finance
• Self Awareness
• Decision making

How will my learning be enhanced?

The on programme learning will be driven by you and the breadth of your current knowledge. Your learning, development and progress will be monitored to ensure you are gaining new knowledge, skills and behaviours throughout.

Our team of professionals will deliver the training with a blended approach to enhance learners knowledge, skills and behaviours to include;

• 1 day a month attendance at Eastleigh College
• Online weekly lessons via our digital delivery platforms
• Directed study with remote delivery support

Why is Eastleigh College my best choice?

You will be supported throughout the apprenticeship, ensuring from the start you are on the right programme for you and we will work collaboratively with your employer to meet the required standards.

You will receive regular one to one sessions to deliver ''off the job'' training, coaching around the behaviours and on going guidance.

What do I need to sign up?

A minimum of a Level 2 in English and Maths is required - if you do not have this you will need to achieve this level prior to end point assessment.

Is there anything else I need to know?

The apprenticeship is assessed at the end of your on programme learning, this is called an End Point Assessment.

For the Level 5 Operations / Department manager, this comprises of:

• Professional discussion underpinned by a portfolio of evidence
• Project Proposal, presentation and questioning

For a full overview of the course and details of the funding available to cover the costs please contact the Apprenticeship Experts - Jessica Giles on 023 8091 1274 or Julie Bannister on 023 8091 1757.
Alternatively please email

Application Information

If you are hoping to undertake a workbased apprenticeship, please be aware that you will need to be employed in a relevant role in industry and your employer must agree to your training.

*Fees will apply if you are over 18. You may be eligible for fee support or a loan. To find out an accurate cost, based on your individual circumstances, please contact our Workforce Skills Advisors on 023 8091 1195.

Course Code


Course Options

Click an option below to see more details and to apply.

07/01/2022 - Apply Now



Session code





09:00 – 13:00




24+: Please Enquire

Session Venue Starts Days Time Weeks Fees* 24+ Fees*
SOM5B Workplace 07/01/2022 Friday 09:00 – 13:00 104 Please Enquire Apply now

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need some further advice?

If you are a Levy paying employer, the cost of training will be funded through your digital account. If you are a non-levy paying employer you will pay 10% of the cost of training. For full details on fees, or for any other enquiries please contact or call 023 8091 1195.