What opportunities will this course give me?

The chance to enhance your knowledge, skills and behaviours within the customer service environment and delve deeper into your own learning and development.

After completion of the apprenticeship you may have the opportunity to upskill to L3 Customer Service Practitioner or L3 Team Leader (dependant on job role)

What will I be learning?

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customers own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.

Why is this course for me?

Your actions influence the customer experience and their satisfaction with your organisation. This course will support you in demonstrating excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You will look at areas such as;
• Meeting regulations and legislation
• Influencing skills
• Dealing with customer conflict and challenge
• Developing self

How will my learning be enhanced?

The on programme learning will be driven by you and the breadth of your current knowledge. Your learning, development and progress will be monitored to ensure you are gaining new knowledge, skills and behaviours throughout.

Why is Eastleigh College my best choice?

You will be supported throughout the apprenticeship, ensuring from the start you are on the right programme for you and we will work collaboratively with your employer to meet the required standards.

You will receive regular one to one sessions to deliver ''off the job'' training, coaching around the behaviours and on going guidance.

What do I need to sign up?

You will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Is there anything else I need to know?

The apprenticeship is assessed at the end of your on programme learning, this is called an End Point Assessment.

For the Level 2 Customer Service Practitioner, this comprises of:
• Apprentice Showcase
• Practical Observation
• Professional Discussion

For a full overview of the course and details of the funding available to cover the costs please contact the Apprenticeship Experts on 023 8091 1195. Alternatively please email experts@eastleigh.ac.uk.

Course Code

AAP152/CSP/STND

Need some further advice?

For full details on fees, or for any other enquiries please contact experts@eastleigh.ac.uk or call 023 8091 1195.