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Covid-19 Update

Given the Covid-19 pandemic, the College calendar has been changed for the first term of the 2020/21 academic year and has introduced a two-week October half term break. This break is from Monday 19 to Friday 30 October during which time the College is closed to Learners. The College office will be open from Monday 19 to Friday 23 October (telephone/email enquiries open) and closed from Monday 26 October to Friday 30 October (telephone/email enquiries closed until Monday 2 November). From 2 November we are increasing the areas in which a face mask or covering is required to be worn.

What opportunities will this course give me?

The chance to enhance your knowledge, skills and behaviours within the customer service environment and delve deeper into your own learning and development.

After completion of the apprenticeship you may have the opportunity to upskill to L3 Customer Service Practitioner or L3 Team Leader (dependant on job role)

What will I be learning?

For a full overview of the course and details of the funding available to cover the costs please contact our Business Development Team on 023 8091 1195. Alternatively please email experts@eastleigh.ac.uk.

Why is this course for me?

Your actions influence the customer experience and their satisfaction with your organisation. This course will support you in demonstrating excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to your customers.

You will look at areas such as;
• Meeting regulations and legislation
• Influencing skills
• Dealing with customer conflict and challenge
• Developing self

How will my learning be enhanced?

The on programme learning will be driven by you and the breadth of your current knowledge. Your learning, development and progress will be monitored to ensure you are gaining new knowledge, skills and behaviours throughout.

Why is Eastleigh College my best choice?

You will be supported throughout the apprenticeship, ensuring from the start you are on the right programme for you and we will work collaboratively with your employer to meet the required standards.

You will receive regular one to one sessions to deliver ''off the job'' training, coaching around the behaviours and on going guidance.

What do I need to sign up?

You will be required to have or achieve level 1 English and Maths and to have taken level 2 English and Maths tests prior to completion of their Apprenticeship.

Is there anything else I need to know?

The apprenticeship is assessed at the end of your on programme learning, this is called an End Point Assessment.

For the Level 2 Customer Service Practitioner, this comprises of:
• Apprentice Showcase
• Practical Observation
• Professional Discussion

If you are a Levy paying employer, the cost of training will be funded through your digital account. If you are a non-levy paying employer you will pay 5% of the cost of training. For full details on fees, or for any other enquiries please contact experts@eastleigh.ac.uk or call 023 8091 1195.

Course Code

AAP152/CSP/STND

Course Options

Click an option below to see more details and to apply.

Flexible - Apply Now

Venue

Workplace

Session code

SCP2E

Day

Flexible

Time

Flexible

Weeks

Flexible

Fees

You may be eligible for fee funding. Please enquire for details

24+: --Please call 023 8091 1195

Flexible - Apply Now

Venue

Workplace

Session code

SCP2E

Day

Flexible

Time

Flexible

Weeks

Flexible

Fees

You may be eligible for fee funding. Please enquire for details

24+: --Please call 023 8091 1195

Session Venue Starts Days Time Weeks Fees* 24+ Fees*
SCP2E Workplace Flexible Flexible Flexible Flexible You may be eligible for fee funding. Please enquire for details --Please call 023 8091 1195
SCP2E Workplace Flexible Flexible Flexible Flexible You may be eligible for fee funding. Please enquire for details --Please call 023 8091 1195

* Please note that although this tool looks to give customers the best indication of course costs, a final cost can only be confirmed once all submitted information is verified by our information, advice and guidance team.

Need some further advice?

For full details on fees, or for any other enquiries please contact experts@eastleigh.ac.uk or call 023 8091 1195.