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Apprenticeship summary

Wage Working week
Possible start date

£5.00 per hour for 16-17 year olds. 

£7.00 per hour for 18-20 year olds. 

Pay will be reviewed following a success probation period.

Monday- Friday

9 hours per day (1 hour unpaid for lunch)

08.00-17.00 OR 08.30-17.30 OR 09.00-18.00.

As soon as possible
Apprenticeship level
Job Title
Closing Date
Level 2 

Customer Service Advisor 


Job Description

Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues are managed effectively and efficiently and customers are kept updated.

Adhere to agreed customer service standards service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiently and service levels.

Establish, develops and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.

Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant.

Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.

Provide quotes to customers in line with agreed schedules and input this date into Stirling to ensure accurate data is being maintained.  

Knowledge, Skills & Experience  


Knowledge in transport warehousing preferable.

Both working and technical knowledge of CRM systems and preferably Sage.

Both working and technical knowledge of software management systems including Stirling and Contrado.

Product and pricing schedules.



GCSE’s at grade A-C in English Language and Maths (or equivalent)



Patience and attentiveness to provide high customer service levels

Effective communication skills at all levels both written and verbal

Ability of handle high levels of pressure and manage time effectively to meet deadlines.

Attention to detail and accuracy



Dealing effectively with customer queries

Building and maintaining effective working relationships both internally and externally

Customer Account managements

Full utilisation of a CRM system

Using software managements systems

About the employer

Kinaxia Logistics was formed in 2012 by Peter Fields and Graham Norfolk, the vision; to create a UK market leader in the UK transport and warehousing sector.

Our journey began with the acquisition of Bay Freight Limited in early 2012. Since then acquisitions have continued with the latest addition being David Hathaway Transport Ltd, and looks to continue to increase its UK coverage by making further strategic acquisitions in future.

Lambert Brothers are one of many amazing businesses within our group. 


Lambert Brothers 

Lambert Brothers Haulage | Kinaxia Logistics 


Lambert Brothers 

Woodside Ave



SO50 4ZR

Want to apply?

To send applications or to enquire with any questions, please contact and