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Apprenticeship summary
| Wage | Working week |
Possible start date |
|
£5.00 per hour for 16-17 year olds. £7.00 per hour for 18-20 year olds. Pay will be reviewed following a success probation period. |
Monday- Friday 9 hours per day (1 hour unpaid for lunch) 08.00-17.00 OR 08.30-17.30 OR 09.00-18.00. |
As soon as possible |
| Apprenticeship level |
Job Title |
Closing Date |
| Level 2 |
Customer Service Advisor |
TBC |
Job Description
Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues are managed effectively and efficiently and customers are kept updated.
Adhere to agreed customer service standards service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiently and service levels.
Establish, develops and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant.
Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures.
Provide quotes to customers in line with agreed schedules and input this date into Stirling to ensure accurate data is being maintained.
Knowledge, Skills & Experience
Knowledge
Knowledge in transport warehousing preferable.
Both working and technical knowledge of CRM systems and preferably Sage.
Both working and technical knowledge of software management systems including Stirling and Contrado.
Product and pricing schedules.
Qualifications
GCSE’s at grade A-C in English Language and Maths (or equivalent)
Skills
Patience and attentiveness to provide high customer service levels
Effective communication skills at all levels both written and verbal
Ability of handle high levels of pressure and manage time effectively to meet deadlines.
Attention to detail and accuracy
Experience
Dealing effectively with customer queries
Building and maintaining effective working relationships both internally and externally
Customer Account managements
Full utilisation of a CRM system
Using software managements systems
About the employer
Kinaxia Logistics was formed in 2012 by Peter Fields and Graham Norfolk, the vision; to create a UK market leader in the UK transport and warehousing sector.
Our journey began with the acquisition of Bay Freight Limited in early 2012. Since then acquisitions have continued with the latest addition being David Hathaway Transport Ltd, and looks to continue to increase its UK coverage by making further strategic acquisitions in future.
Lambert Brothers are one of many amazing businesses within our group.
Employer
Lambert Brothers
Lambert Brothers Haulage | Kinaxia Logistics
Address
Lambert Brothers
Woodside Ave
Eastleigh
Southampton
SO50 4ZR
Want to apply?
To send applications or to enquire with any questions, please contact andrea.shotter@lambro.co.uk and Teara.Forsythe@lambro.co.uk.