College House at Eastleigh College has been proudly awarded the Customer Service Excellence Standard for its service to both students and their parents.
A licenced certification body assessed College House against set criteria including Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service. The report issued an Overall Self-assessment of ‘Strong’ and an Overall outcome of ‘Successful’!
Feedback from the report stated that College House is a cohesive family that is supportive of each other whilst still recognising and embracing individuality. It highlighted that College House responds promptly to suggestions, contributes to the local community, is polite and friendly and has exceeded challenging satisfaction targets set in the past year.
College House is a residential campus providing independent living skills to young learners with moderate learning difficulties. It is the only residential facility of its kind attached to a College of Further Education.
To find out more about College House, please click here.
The Eastleigh College Board and Senior Management Team have launched an ambitious strategy for the period 2020-24 that sets out the College’s priorities to see more learners, be more successful, more often.
The College has remained open throughout the Covid-19 pandemic for many learners and as from September 2020 all learners (including those planning to attend at College House) have returned to a full high-quality education programme as per government guidelines.