College House awarded Customer Service Excellence Standard
College House at Eastleigh College has been proudly awarded the Customer Service Excellence Standard for its service to both students and their parents.
A licenced certification body assessed College House against set criteria including Customer Insight, The Culture of the Organisation, Information and Access, Delivery and Timeliness and Quality of Service. The report issued an Overall Self-assessment of ‘Strong’ and an Overall outcome of ‘Successful’!
Feedback from the report stated that College House is a cohesive family that is supportive of each other whilst still recognising and embracing individuality. It highlighted that College House responds promptly to suggestions, contributes to the local community, is polite and friendly and has exceeded challenging satisfaction targets set in the past year.
College House is a residential campus providing independent living skills to young learners with moderate learning difficulties. It is the only residential facility of its kind attached to a College of Further Education.
To find out more about College House, please click here.
Eastleigh College opens a rapid-turnaround onsite Covid-19 testing centre
Eastleigh College is offering rapid-turnaround lateral flow tests for learners and staff to help in the fight against Covid-19. Lateral flow tests can produce quick results and can be used to identify Covid-19 infection in those without symptoms (asymptomatic). It is hoped that running these tests across the college will result in faster detection of cases for learners and staff without symptoms, and therefore achieve a more effective prevention of infection. Read more.
The Prime Minister announced that GCSE and A level exams would not take place this summer, and that vocational examinations would continue as planned. We understand how disappointing and concerning this news is and the College seeks to reassure all learners, parents, guardians and employers that the College will seek to ensure no learner is disadvantaged and that we will work to provide as much information and guidance as possible as soon as information is available to us. Read more.