Student Support

We recognise that the move from school to college can appear daunting at first, which is why we have specialist staff available to listen and support you, helping you settle into your new environment quickly.

How do students get support?
Students can indicate on their application form if they have any additional support needs. These will be discussed at interview and if necessary referrals made to the appropriate support team. Students and/or parents can also discuss their individual needs at open events, or arrange a confidential individual consultation before starting at college. Once started at College a student can refer themselves for support at any time. The Student Support Services Manager can be found in the Additional Learning Support Centre at the back of the Learning Centre.

For more details on the full range of support services offered at Eastleigh College please refer to our Student Support Leaflet. You can request a copy of this leaflet by telephoning the Student Support Services Manager on 023 8091 1235 or download this leaflet!

Is it confidential?
We will ask for your permission to advise and guide other staff about barriers you may face. This will help them to make reasonable adjustments to support you. However, information is only shared on a 'need to know' basis. Staff not bound by professional codes of confidentiality may need at times to share concerns about an individual.

Counselling is completely confidential unless something you share with the counsellor may put yourself or others in danger. The Counsellor will inform you that they have a legal duty to share information in these circumstances.

Who do I contact for further information?

Student Support (General)	Alison Leaverland, Student Support Services Manager	023 8091 1235	ALS Centre
Tutorial Support	Carol Disley, Tutorial Support TutorBeverley Kozlowski, Tutorial Support Tutor Marion Tarrant, Tutorial Support Tutor	023 8091 1217 023 8091 1258 023 8091 1193	Room C001 Room C001 Room C001
Additional Learning Support	Mo Rogers, ALS Co-ordinator	023 8091 1210	ALS Centre
Counselling	Lottie Passell	07770873565/ 023 8091 1127	Room C004
Chaplain	Reverend Tony Parkinson	023 8061 2871	Learning Centre/ Prayer Room
ESOL	Luci Woodland	023 8091 1213
Financial (EMA)	Penny Jordan	023 8091 1009	Customer Services
Financial (Care to Learn)	Vicky Pilgrim	023 8091 1009	Customer Services
Financial (Learner Funds)	Pat Evers	023 8091 1200/1008
Child Protection	Chris Rudman (Child Protection Officer) Alison Leaverland Sue Roberts Tracey McAdam Judi Graham	023 8091 1187 023 8091 1235 023 8091 1157 01962 712816 023 8091 1092

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Tutorial Support

Personal Tutor
When you arrive at College you will be assigned a friendly and approachable personal tutor. A personal tutor is a teacher who delivers more than classroom learning. A tutor will get to know each of his or her students, meeting with them regularly to keep track of their progress through the course, and trying to help with any issues that are making progress difficult. A personal tutor will look after his or her students' interests and make sure the College's services are working for their benefit.

Tutorials
You will also have regular tutorials. During these sessions you will learn skills to prepare you for life and work, as well as having an opportunity to discuss your progress with your tutor on a 1:1 basis. A host of additional activities will be laid on e.g. healthy living week.

Tutorial Support Team
The Tutorial Support Team in College helps hundreds of students to achieve their goals each year. They make sure students attend all their classes and achieve highly on their courses. The Tutorial Support Team will work with students on a one to one basis, assisting them with any difficulties or signposting them to other support services. They liaise with parents/carers and tutors and can act as an intermediate when necessary. In some cases they will set students an action plan to help them manage their studies. They also deliver tutorial workshops to assist tutors in developing students' personal and academic skills. They offer drop in sessions where students can access the tutors and discuss any concerns or issues with them before they start their learning. These are held on:

Mon - 8.30-9.00am - Room C001 main campus & Desborough Snack Bar
Weds - 12.30-1.30pm - Room C001 main campus & Desborough Snack Bar
Fri - 8.30-9.00am - Room C001 main campus & Desborough Snack Bar

Careers Library
The Careers Library is filled with a range of reference and guidance materials, including computerised careers packages, to ensure that you are fully informed when making decisions about your future. Individual and group careers interviews are available with trained advisers from the Connexions Service, whilst our Learning Centre staff will help you make the best use of the information available.

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Additional Learning Support

Eastleigh College is committed to providing high quality learning opportunities to all students regardless of any learning difficulty and/or disability. The Additional Learning Support Team can provide academic support for learners who have learning difficulties and/or a disability, learners with literacy/numeracy difficulties, learners who are speakers of other languages, and any learner that is struggling with their studies in comparison to other students.

The support may include:

1:1 study support appointments with a Learning Support Tutor
In-class support
Screening for dyslexia and assessment where required for exams
Support for physical disabilities
Support for sensory impairment
Arrangement of Special Exam Arrangements
Provision of assistive learning technology and training in its use
Small group course-related literacy and numeracy workshops
Dyslexia Homework Club
Backroom Support
External Support

Learning Support Tutors and Assistants are trained to support a variety of learning support needs including: basic skills (English and Maths), dyslexia, dyspraxia, AD(H)D, Aspergers, EBD and mental health difficulties, hearing or vision impairment, mild, moderate and severe learning difficulties etc.

Please note that there is a difference between funding additional learning support for full-time students on Learning Skills Council Funded programmes and worked based learning, recreational or full-cost programmes. This means that funding levels for additional support vary and may also affect the type or amount of support available.

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Connexions

What is Connexions?
The Connexions Service is an information, advice, support and guidance service for all 13-19 year olds (and up to 25 year olds in special cases). The Connexions Service is delivered by Personal Advisers (PAs). They can provide information and advice on careers; health; learning; work; training; relationships; housing; sexual health and intensive help for those most in need.

How does Connexions work at Eastleigh College?
There are different types of Connexions Personal Advisers at Eastleigh College:

If you need careers advice to help you move into employment or onto Higher Education then you can book an appointment with Kerry Davies to help you plan for the future.

If you would like help to find a job or move into training or an apprenticeship then come and see Cheryl Gibbs. She can tell you about local and national job vacancies and advise you on how to create your CV.

If you need support with issues such as relationships; health; bullying; housing; sexual health; quitting smoking and stress or if you would like some condoms; a pregnancy test or even a Chlamydia test then come and see Gemma Fulford.

If you are a student on the Foundation Course or Skills for Working Life Course, you will be supported by Alison Mulkerins. Your tutor will help you to arrange these appointments.

How and Where can you see a Personal Adviser?
We are based in the Connexions Office in the Learning Centre (just by the main reception desk - you can't miss us!). Ask the staff at the main reception desk and they will make an appointment for you to see the PA you would like to see. Alternatively if the door is open, pop your head in and see if we are free. These are the days and times we are in:

Gemma on Mondays and Tuesdays
Kerry on Wednesdays
Cheryl on Thursdays and Friday mornings
Alison (fortnightly) on Monday mornings

Other ways of getting in touch:

You can email us at: connexions@eastleigh.ac.uk
Or phone us in the College on: 02380 911224

We are a Confidential Service
Your meeting with your PA will be in a private room in the Learning Centre. Because Connexions is a confidential service we will not discuss what is said with anyone else. There are a few instances however where confidentiality may be more difficult but your PA will talk these through with you at your first meeting.

Connexions Website
www.hampshireconnexions.co.uk

You will find lots of useful information on this website including:

CV Creator - to help you write a CV
E-Clips - to find careers information (use your post code as a password, or the College post code which is SO50 5FS).

Connexions Direct
Students can also contact a Personal Adviser anonymously using Connexions Direct. This is a national helpline service available from 8am until 2am every day.

Tel: 080 80013 2 19
Text: 07766 4 13 2 19
Webchat/Email: www.connexions-direct.com

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ESOL Support

The level of support will be determined on your English ability. (You will need a certain level of English to undertake your programme of study.) The ESOL team will carry out an assessment of your skills. If your English needs to be improved before starting a full-time course, you may wish to enrol on our full-time ESOL course. If your English just needs improving, you may wish to undertake a part-time ESOL course alongside your main programme. Alternatively you may need some one to one support to assist you with assignment writing.

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Disability Support

Eastleigh College is committed to providing an inclusive learning environment. The College has already made significant adjustments for example, all main student areas of the College are accessible by wheelchair.

The College also has a vast range of assistive technology and equipment, including:

Computer adaptations
Magnifying software (JAWs and Supernova)
Dyslexia software on all student computers
Handheld Dictaphones
Portable Loop Systems
Portable laptops
Voice activated software
Wheelchair
Ergonomic Mouses
Radio Aid
Portable PA System
Pagers for deaf students

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Emotional or Mental Health Support

Having a mental health condition or concern about your mental health is no barrier to your education. College staff have been trained to identify and support learners with emotional and/or mental health conditions. The Counsellor can also support students through difficult times. The Support Services have good links to external agencies. To find out more you can talk to your personal tutor or the Counsellor.

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Counselling

Our confidential & free counselling service is there to help you through difficult times that are emotionally difficult and which interfere with your learning ability. Counselling is an opportunity to talk through concerns and difficulties with someone trained to listen, and can help explore any issues, in a way that is right for you. Counselling can help with low self-esteem, anger, drugs and alcohol problems, bereavement, stress, confusion, family conflicts, relationship issues, loneliness, bullying, eating problems and abuse.

It is available every day of the week.

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Chaplaincy

Every Monday between 12-4pm College is visited by the Chaplain who offers a 'Listening Service' for students of all faiths and those of no faith. The Chaplain will listen to any issues you may have without judging your words or actions.

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Looked after Young People / Young Carers

We understand being a looked after young person or a young carer doesn't necessarily mean you want to be treated any differently to other students. However there are support mechanisms which can be put in place to support you emotionally, and/or financially. The Student Support Services Manager is the Designated Tutor at Eastleigh College and she will be available at any time to meet with you confidentially to discuss your support needs. You can pop in and see her in her office in the ALS Centre or contact her on 023 8091 1235. Alternatively you could talk to a Tutorial Support Tutor about the support available.

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Young Parents

Being a young mum or dad and undertaking education can be demanding emotionally & financially. The Care to Learn funds could support you with additional costs. If you are on benefits, you may be able to access the College's Learner Funds to help purchase essential course equipment.

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Safeguarding / Child protection

Eastleigh College has a dedicated Child Protection Team with named-persons across College who you can talk to. If you feel that you may be at risk, or others may be at risk you should talk to a named-person or if you prefer your personal tutor.