College House is unique and is the only unit of its kind nationally attached to a mainstream college. This uniqueness is found in its continuing efforts to integrate students with learning disabilities with their peers, and to provide them with the support they need, in order to gain the skills required in working towards increasing independence, based on their individual needs.

The majority of our students will have come from schools that cater exclusively for young people with a learning disability and this may be their first opportunity to experience inclusive education.

The principle on which College House is based, is in providing the experience of living with and relating to other young people, being of vital importance in developing the confidence of students.

Mission Statement

College House is committed to ensuring that all students are provided with the competencies, choices and the opportunity to take their place as valued members of the college and their community, and to enjoy their right to respect, participation, self-determination and personal value.

Equality and Diversity

Eastleigh College, College House, welcomes variety, and seeks to ensure individual talents are utilised and valued. The college wishes to create a culture where mutual trust and respect are the foundation for working relationships between staff and students. (A full copy of the Eastleigh College Equality and Diversity Policy is available on request.)

We respect our students' religious, ethnic and cultural diversity and welcome the opportunity to meet these needs.

Tracey McAdam, Manager

Tracey is a qualified social worker registered with the General Social Care Council, who has overall responsibility for College House. This includes the day-to-day running of the house, liaison with the College, and working with staff and students.

Joanne King, Deputy Manager

Joanne is NVQ 4 qualified in working with children and young people, and is the co-ordinator of accreditation programmes at College House.

Sue Thompson, Residential Practitioner

Sue has qualifications in social care and teaching and is responsible for a keywork group of students.

Theresa Burnett, Residential Practitioner

Theresa has qualifications in social care and is responsible for a keywork group of students.

Richard Jacob, Residential Practitioner

Richard had qualifications in social care and is responsible for a keywork group of students.

Ryan Bragg, Residential Practitioner

Ryan is a qualified social worker who works with students one evening per week.

Jane Fitzhenry, Residential Practitioner

Jane proves sleeping-in cover one night a week.

While at College House, students undertake an accreditation programme - OCR Life and Living Skills Entry Level. This scheme provides students with high quality, nationally recognised qualifications. They are credit-based qualifications that provide valuable opportunities for students to develop skills, gain underpinning knowledge and understanding, offering opportunities for students to build a profile of achievement best suited to their individual needs.

In the first year, students will study home management skills and achieve a Certificate in Life and Living Skills, Entry Level 1. The units covered comprise of:

• Planning and preparing a simple meal
• Using shopping facilities
• Participating in carrying out household tasks
• Preparing drinks and snacks
• Cleaning, washing, drying and storing laundry

In the second year, students will achieve a Certificate in Life and Living Skills, Entry Level 2. The units covered comprise of:

• Food safety and storage
• Recycling and managing waste
• Following a simple recipe
• Understanding how to clean the home
• Shopping for daily living

All modules are centre-assessed by the Deputy Manager, then posted to be externally moderated by an OCR Moderator. 

College House promises to:

• Provide a safe living environment
• Treat everyone fairly, with respect and courtesy such that the number of users making a complaint is no more than two in any one year
• Respond promptly within three working days to enquiries and complaints
• Respond to your emails and letters if they require a response within in three working days
• Respond to your enquiries received via our website within three working days
• Ensure that the telephone is answered within six rings, if staff are going to be absent from the office, they will ensure the answer-machine is on, so callers may leave a message
• Ensure all personal callers will be greeted by a member of staff, who will respond to their enquiry promptly
• Provide students with an agreed individual learning programme with the first six weeks of the course
• Set the module pass target rate in accreditation programmes for year 2011-12 at 100%
• Provide information, advice and guidance to assist with student related personal and financial concerns
• Provide regular feedback on students' work and progress
• Offer all students a room for private discussion and a room with a telephone for private calls
• Evaluate course performance quarterly and publish findings in course portfolio, and to provide this information to students and parents

College House's commitment to you is to do our best to work with you towards independence.

College House Performance Standards for 2010-11.

 Timeliness of Response

• Performance target for answering the telephone within six rings or being able to leave a message is set at 80% of customers satisfied that the telephone was answered within six rings, or that they could leave a message. Actual percentage of customers satisfied that the telephone was answered within six rings, or that they could leave a message, was 100%

• Performance target for responding to emails and letters within three working days (if they require a response) is set at 80% of customers satisfied that those emails or letters requiring a response received a response within three working days. Actual percentage of customers satisfied that emails and letters requiring a response received a response within three working days was 100%

• Performance target for responding to enquiries and complaints within three working days is set at 80% of customers satisfied that their enquiries and complaints were responded to within three working days. Actual percentage of customers satisfied that their enquiries and complaints were responded to within three working days was 100%

• Performance target for responding to enquiries received via our website within three working days is set at 80% of customers satisfied that their enquiries were responded to within three working days. Actual percentage of customers satisfied that their enquiries were responded to within three working days was 100%

• Performance target for ensuring that all personal callers will be greeted quickly by a member of staff is set at 80% of customers were satisfied by how quickly they were met by a member of staff when they came to visit. Actual percentage of customers satisfied with how quickly they were met by a member of staff when they came to visit was 100%

Part of the students' programme at College House is practising budgeting skills. It is beneficial if they have a bank or building society account, with a cash point card, into which their benefits are paid.

Information about benefits can be obtained from your local benefits office. Students may be eligible for Disability Living Allowance and Employment and Support Allowance. If you require further information please contact College House.

There is a cost for living at College House. Weekly rent is £40.00 for the academic year 2011-12. This includes food and lodging costs. Other anticipated costs each week for the year are: £20.00 activity money and £15.00 to buy lunch while at College.

When your son/daughter is travelling independently, an additional £10-£12 per week will be required for train travel.

Below are just a couple of examples of recent compliments we have received at College House:

"To a wonderful staff at College House. Thank you for helping make Bethan's 1st year so fantastic!"

Mr & Mrs Nicholson

"Thank you for being so lovely and for making Tom so welcome over these last two years. The progress he has made with you all has been amazing and we are getting a different young man back".

Mr & Mrs Austin

If you wish to comment on, or you are unhappy with, any aspect of our service, please let us know. You may make a complaint orally or in writing, which will be recorded. College House will make every effort to ensure that any difficulties are resolved and will respond to queries and try to resolve any problems quickly.

We will acknowledge your complaint and respond to it within three working days. If it is not possible to resolve the issue within this time, we will keep you informed of the situation and the timescale of resolution.

Details of people you may make a complaint to are:

• Tracey McAdam, Manager 01962 712 816
• Chris Rudman, Head of Faculty, Creative & Life Skills 023 8091 1187

If you wish to make a complaint externally, you may contact Ofsted on 0300 123 4666 or visit the Ofsted website for further information.

If you require any further information, or if you have any suggestions, compliments or complaints, please contact:

Ms Tracey McAdam

College House Manager

Shepherds Lane

Compton

Winchester

Hampshire

SO21 2AB

Telephone: 01962 712 816

E-mail: tmcadam@eastleigh.ac.uk